Basic privacy information for the repair request and customer area.
Name / Business Name: Fixit Germany
Address: Hauptstraße 4, 30890 Barsinghausen, Deutschland
Email: info@fixitgermany.de
Phone: Will be added before the official launch.
As part of the repair request and further order processing, we process in particular names, address data, email address, phone number, device and repair information, message history, status information, and data related to price approval, invoice, payment, and return shipment.
The data is used to handle your repair request, communicate with you, diagnose faults, prepare quotations and price approval, issue invoices, process payment, and return the device.
Processing takes place to carry out pre-contractual measures and to fulfill a repair contract. Where necessary, we also process data to comply with legal obligations and based on legitimate interests in an orderly repair and communication process.
We store personal data only as long as necessary for repair handling, customer communication, legal retention obligations, and legitimate documentation purposes.
Your data is not sold. Data is shared only where necessary for hosting, technical provision, communication, legal obligations, or return shipment.
This website and the repair management system are processed and technically provided on a server. Server and security logs may be processed where necessary for operation, security, and error analysis.
If Telegram notifications are configured, they are used only for operational repair notices such as new requests, messages, or status changes. Telegram is not assumed to be a public customer channel unless it has been explicitly set up that way.
This website uses necessary cookies for core functions such as language handling, security, cookie consent storage, and the repair/customer flows. With your consent, the website may also use optional analytics cookies to understand page views, traffic sources, device/browser categories, language, and repair request conversion paths. Analytics cookies are not loaded before consent.
If analytics consent is accepted, Google Analytics 4 may be loaded using Google Consent Mode v2 with analytics storage granted and advertising/marketing storage denied unless separately enabled. If consent is rejected or withdrawn, Google Analytics is not loaded for that visit. You can change or withdraw your choice at any time through the Cookie settings link in the footer.
The website also keeps privacy-friendly first-party aggregate statistics for public pages only. Admin pages, technician pages, customer-specific tracking pages, repair PDFs, names, emails, phone numbers, repair descriptions, FG numbers, and private messages are not stored in website analytics. Raw analytics events are intended to be retained for up to 365 days and then cleaned up.
This section is practical placeholder text and should be reviewed by a qualified legal professional before relying on it as legal advice.
Within the scope of applicable law, you have the right to access, rectification, deletion, restriction of processing, objection, and complaint to a competent data protection supervisory authority.