Choose your device, confirm the diagnostic process, and send your request. No payment is required now and no repair starts without your price approval.
Step 1Choose device
Select the device that matches your repair request.
Step 2Confirm diagnostic process
Read the fee explanation and continue only when it is clear.
Step 3Choose problem
Select the repair issue or describe the device if you chose Other Device.
Step 4Enter your details
Submit your contact details, describe the problem, and receive your repair number immediately.
Important: No payment is required at this stage. The exact repair price is only confirmed after diagnosis.
Step 1 — Select Your Device
Pick the closest matching device. If your device is not listed, choose Other Device and describe it in the next step.
PlayStation 5
PlayStation 4
Xbox Series X/S
Xbox One
Nintendo Switch
Laptop
PC / Desktop
iMac / MacBook
Car Key
Other Device
Step 2
How the repair process works
1
Submit your request
Fill in this form. You will receive a case number immediately.
2
Send your device
Print the PDF we generate and attach it to your parcel. Send to our address.
Note: Shipping to us is at your own cost and is not prepaid.
3
We diagnose your device
Our technician examines your device and sends you the exact repair price for your approval.
4
You approve or decline
You decide whether to proceed with the repair. No repair starts without your approval.
5
Repair and return
We repair your device and ship it back to you once payment is received.
Diagnostic Fee — €25
If you proceed with repair: the €25 diagnostic fee is included in the total repair price — you do not pay it separately.
If you decline repair after diagnosis: the €25 diagnostic fee is charged. This is non-refundable.
No repair work is carried out without your explicit price approval.
You can only continue after confirming that you understood the diagnostic fee and approval process.
Step 3
Step 3 — Select the Problem
Choose the repair problem that best matches your device. The shown price is a starting estimate and can be confirmed only after diagnosis.
Please tell us the brand and model of your device.
Before final submit
What happens after you submit?
You get a case number
Your unique case number is generated instantly when you submit.
Track your repair
Use the Track button on the homepage anytime to check your repair status.
Message the technician
You can write directly to our technician and receive updates through your case page.
Technician will contact you
After diagnosing your device, the technician will send you the repair price for approval.
Step 4
Step 4 — Your Details
Enter your contact and return address details carefully. Your repair number is generated immediately after submission.
PlayStation 5
PlayStation 4
Xbox Series X/S
Xbox One
Nintendo Switch
Laptop
PC / Desktop
iMac / MacBook
Car Key
Other Device