Symptoms
- Single broken or missing key.
- Key only works when pressed hard.
- Multiple keys fail or type incorrectly.
Diagnosis process
- Key cap and hinge check.
- Keyboard input testing.
- Inspection for liquid or physical damage.
Repair approval
- You receive the recommended repair option first.
- No replacement starts without price approval.
Send-in repair
- Submit the laptop repair request and send the device with the repair sheet.